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At Lumi Journey, we want to ensure your glowing art frame reaches you safely and on time. Below is a detailed guide to help you understand how we handle shipping from production to delivery.
🕐 Order Processing Times
Processing Time: 3–7 business days after production processing is complete.
Each Lumi Journey frame is carefully assembled by hand in our studio. Orders are processed Monday to Friday (excluding public holidays).
Cutoff Time: Orders placed after 5:00 PM (ACST) will begin processing the next business day.
🚚 Domestic Shipping (Australia)
We currently offer the following options:
| Shipping Type | Estimated Delivery Time | Cost |
| Standard Shipping | 3–7 business days | Free |
| Express Shipping | 1–3 business days | Calculated at checkout |
All domestic orders include parcel tracking.
🌏 International Shipping (Coming Soon)
We proudly ship worldwide from our studios and trusted production partners. Shipping times may vary based on customs, destination, and service conditions.
| Region | Estimated Delivery Time | Notes |
| Vietnam | 5–10 business days | Ships directly from our Vietnam-based production unit |
| USA & Canada | 14–28 business days | May ship from Australia or Vietnam based on availability |
| Europe (incl. UK) | 14–28 business days | Customs/import duties may apply, paid by receiver |
| Rest of World | 14–28 business days | Delivery times vary. Please contact us for specifics |
All international orders are shipped with tracking included. We currently do not ship to embargoed countries or regions with restricted postal access.
💵 Shipping Costs & Duties
Shipping costs are calculated at checkout based on destination and order size.
Import duties, VAT, or customs fees (for international shipments) are not included and are the buyer’s responsibility.
📦 Local Pickup & Delivery
Currently, we do not offer local pickup or in-person delivery services. All orders are shipped via standard courier services.
🔁 Returns, Changes & Cancellations
Cancellations: You may cancel or update your order within 24 hours of purchase by contacting us at lumijourneyaustralia@gmail.com.
Returns: Due to the made-to-order nature of our products, we only accept returns for items that arrive damaged or defective. Please report any issues within 7 days of receiving your order.
Refunds/Exchanges: If your product arrives broken or faulty, we will offer a full refund or replacement. Return shipping may be required for inspection.
More details available in our Return & Refund Policy.
🔄 Service Interruptions
Please note that delivery times are estimates and may be affected by:
- Peak holiday periods
- Customs processing times (for international orders)
- Unexpected weather or carrier delays
- We’ll do our best to notify you if we foresee any delays.
📬 Order Tracking
Once your order ships, you’ll receive a shipping confirmation email with your tracking number. If you don’t receive one within 7 business days, feel free to reach out to us.
❓ Need Help?
We’re here for you! For questions about your order, shipping updates, or delivery preferences, email us at lumijourneyaustralia@gmail.com.